Terms & Conditions

The Lomond Music Website is operated by Lomond Music, which is a registered Partnership owned by Bruce and Pat Fraser.
We are a small and dedicated company committed to providing World Class Service to you, our Customers.

Our statutory terms and conditions are as follows:


Your use of this Website is governed by these Terms & Conditions. Please read them carefully as they affect your rights and obligations under the law. By using this Website you agree to be bound by these Terms & Conditions. If you do not agree to be bound by these Terms & Conditions you should not use this Website. These Terms & Conditions do not affect your statutory rights.

All rights, including copyright, in the content of the Lomond Music web pages are owned or controlled for these purposes by Lomond Music. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Lomond Music web pages for any other purpose whatsoever without the prior written permission of Lomond Music


To be eligible to purchase items on this Website and lawfully enter into and form contracts on this Website you must:
a) Register by providing your real name, phone number, e-mail address, payment details and other requested information;
b) Be over 18 years of age;
c) Stipulate a bona fide delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You must inform us immediately of any changes to your Personal Information by updating this as and when necessary.


The technical steps required to create the Contract between you and us are as follows:

a) You place the order for your items on the Website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
b) We will send to you an order confirmation email detailing the items you have ordered.
c) Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Items ordered unless we have notified you that we do not accept your order.
d) Non-acceptance of an order may be a result of one of the following:
- The item you ordered being unavailable from stock;
- Our inability to obtain authorisation for your payment;
- The identification of a pricing or Item description error;
- You not meeting the eligibility to order criteria set out in the main Registration section above.

Contracts between you and Lomond Music shall be governed by Scottish Law and you and Lomond Music submit to the exclusive jurisdiction of the Scottish courts.

Contract Cancellation

You may cancel your Contract at any stage. If goods have already been despatched then please follow our returns procedures stated below. Cancellation of this Contract must be within seven working days after the day on which you receive the items ordered. Return of goods is at your own cost.

This does not affect your statutory rights under Scots Law.


You warrant that the information given on your order form is complete and accurate; Lomond Music does not accept responsibility in delayed orders due to incorrect customers details.

NOTE: Customs and Excise at certain destinations require a personal I.D. No. or VAT No. if you are outside the EU please include this or you may experience shipping delays.


Items ordered and paid for are usually dispatched within 48 hours. If for any reason your item(s) cannot be despatch you will be contacted by email and your payment refunded immediately. If delivery is delayed you will be contacted with the option of cancelling your order and your payment refunded immediately.


We deliver to the UK, Europe and the Rest of the World. The delivery charge is based on the shipping weight of the item(s) and items are shipped via the Royal Mail.  UK delivery is within three working days. Europe and the Rest of the World delivery are usually within three to five working days.

Items for Europe and the Rest of the World will be sent by Air Mail. The maximum weight for Air Mail is 2kg. If your order shipping weight is greater than 2kg please email us for a delivery cost and service.

Contact Lomond Music

If you have any queries regarding your order please email or call Bruce and Pat (UK: 337 830974. Overseas: 0044 1337 830974 – please have your order details to hand.) Thank you.

Returns and Refunds

Your statutory rights as a consumer are not affected if, for any reason, you wish to return an item bought from the Lomond Music On-Line Shop. You will have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods). Goods are only accepted back in their original packaging, unused and undamaged. On receipt of returned goods a full refund will be issued. This is a UK statutory right and will apply to your order.

Faulty Goods

If you purchase a product from us which is found to be faulty we will supply a replacement product or give you a refund of the purchase price. Provided that it is returned to us in its original and unused condition and we are contacted within 48 hours of receiving goods.

Unwanted Goods

If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 28 days of delivery, we will exchange it or offer a refund.

Acceptance of Terms and Conditions

By ordering an item you accept these terms and conditions.  The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering items in case there are any changes.

Force Majeure

Lomond Music shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction. However, nothing in these terms and conditions shall exclude or limit Lomond Music liability for death or personal injury as a result of Lomond Music negligence.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Lomond Music
32 Bankton Park, Kingskettle, Fife, Scotland, KY15 7PY, UK
Tel : 01337 830974
Email: admin@lomondmusic.com